What type of information do we collect?
The type of information that is collected when you interact with us varies depending on the interaction.
When you contact us for a specific product or service, it may contain the following:
- Your name
- Company or affiliation name
- Phone number(s)
- Email address
- Other contact information (fax number, skype name etc)
When you visit our website, the information we collect may contain the following:
- IP address
- Geographical location
- Pages visited
How do we collect the information?
Why do we collect the information?
We use the information described above for legitimate business reasons, such as handling your requests, processing orders, fulfilling contracts, informing you of news regarding products and services. In some cases, we also use the data for business analysis and development.
What do we do with your personal information?
Fulfilling our obligation
On a daily basis, we use personal information to communicate with our customers and suppliers. This includes handling requests, processing orders, fulfilling contracts, administrating payments, replying to questions and comments, offering support etc.
Analyzing and developing our products and services
We are always looking to improve our products and services, including how to give you access to relevant information in the best way possible. For this reason, we analyze some of the data we collect (in aggregated form, without being able to identify you as an individual) from our website and other communication channels.
We may use the information we collect to communicate with you for marketing purposes, for example to inform you of campaigns, new products and application notes of special interest. We will only send this information to you if we have a legitimate reason to do so or if you have given prior consent. You can always opt out of such emails by using the unsubscribe option. We may also contact you if we believe that your business has a legitimate interest in our products or services and your contact information is publicly available on your business’ web site.
If you have made a purchase from us, we may ask you to take part in market research or request feedback on our products or services, such as customer satisfaction surveys.
Limitations to what we do with your personal information
We do not sell or rent your personal information to others.
Sharing your personal information
When necesary, we share your personal information with third parties. We do this in order to fulfill our obligations to you and our suppliers. We take reasonable organizational security measures to ensure that your personal data is handled and transferred in a secure way when the data is transferred or shared with third parties. These may include:
Suppliers of the products and services that we offer
- Warranty forms for extended warranty and registration of products
- Application surveys for quotations
- Health and Safety forms for service and/or repairs
- Shipping information for direct deliveries
Other third party suppliers
- Administration of websites and databases
- Billing and accounting
- Delivery information for shipping
Governmental and regulatory bodies when required to do so
- For products that are protected under Export Control regulations
Who can access the data at Rowaco?
Where do we store the data and how do we protect it?
All our data is protected in reasonable technical and organizational ways. The data that we have will be stored on databases and our secure servers. We use firewalls, encryption and password protection to keep your information safe. Should a data breach occur despite of these measures, we will investigate the incident and notify the relevant parties and authorities.
How long will we store the data?
As long as we have an ongoing dialogue with you for legitimate business reasons, such as discussions regarding our products and services, we will keep your personal information. In order to keep it accurate, we will audit it when necessary. Any personal information that has not been used for a period of 24 months will be removed.
We use Google Analytics, a free web analytics service that tracks and reports website traffic. We mainly use the information we obtain from Google Analytics to continuously improve our website and our offer to you. If you do not want Google Analytics to track your visit at our website, you can check the privacy settings in your browser to learn more and set your preferences regarding website tracking.
Third party websites
In some places, our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites, and therefore urge you to check these when you are redirected to a new website.
You have the right to withdraw your consent at any given time. You have the right to obtain access to your personal data. You also have the right to object to us using your data and, unless it is in violation with other legislation, request that your data be erased. You also have the right to submit complaints.
How can you access your data?
You can always contact us at firstname.lastname@example.org. Please state your purpose clearly in the subject header.
How can you learn more?
If you have any questions or would like more information from us regarding how we handle your personal information, you can always contact us.
Gamla Tanneforsvägen 16
SE-582 54 Linköping